Privacy Policy
Last updated: October 31, 2026
1. What we collect
| Data | Why |
|---|---|
| Email address | To deliver your access key and order updates |
| Order & payment metadata | Order ID, amount, chosen plan, crypto payment reference — for order fulfillment and support |
| Source IP addresses used with your key | To enforce the IP-limit you purchased (see Terms) |
| Support chat messages | To respond to your questions |
| Basic request logs (IP, timestamp, user agent) | Rate-limiting, fraud prevention, debugging |
We do not collect your name, physical address, or payment card details — crypto payments are processed entirely by our payment provider (see Section 3), we never see your wallet's private keys or full transaction history.
2. What we don't collect
We have no visibility into what you do through the proxies themselves — that traffic passes through the third-party proxy providers we resell, not through servers we control. We do not log or inspect the content of your proxied requests.
3. Third parties we share data with
- Payment processors (2328.io, Plisio) — receive your order amount and a payment reference to process your cryptocurrency payment;
- Upstream proxy providers — receive requests routed through our gateway using our own account credentials, not your personal data;
- Email/SMTP delivery — your email address is used solely to deliver your key and order confirmations;
- Telegram (optional) — if you choose to link your key to Telegram, your Telegram chat is used only to deliver the key you requested.
We do not sell your data to advertisers or data brokers.
4. Data retention
We keep order and key records for as long as reasonably needed for support, fraud prevention, and legal/accounting purposes. Support chat history is kept to help with follow-up questions. You can request deletion of your account data by contacting support, subject to what we're legally required to retain (e.g. financial records).
5. Cookies & local storage
We use browser localStorage (not third-party tracking cookies) to remember your theme preference, language, chat session token, and portal key — purely functional, not for advertising or cross-site tracking.
6. Security
Access keys are randomly generated and not derived from personal information. We take reasonable technical measures to protect stored data, but no online service can guarantee absolute security — use a unique, non-reused email if you have specific privacy concerns.
7. Your rights
Depending on your location, you may have the right to request access to, correction of, or deletion of your personal data. Contact us and we'll respond within a reasonable timeframe.
8. Changes to this policy
We may update this Privacy Policy from time to time; the "Last updated" date above will reflect the latest revision.
9. Contact
Privacy questions — support@proxy-labs.net or via the Contact page.